Welcome to Changing Directions

Changing Directions is a management consulting firm that provides strategic process and performance management services to Corporate Clients and Government Organisations on how to enhance performance and profitability.

Sustainable Processes

Changing Directions have been assisting clients measure and monitor their productivity and workplace performance for over 10 years.
The consistent questions we encounter are,

• Why can’t I get the contractors to perform anywhere near the contract expectation?
• How do we ensure the contractor we choose is capable of delivering the service we require?
• How can we improve our standards?
• How do we build performance management into our contracts/tender documents?
• Can we create a balanced score card to measure contract performance?
• With tight economic times ahead how can we re-engineer our contract without sacrificing service standards?

CiMAS

Learn more about our computerised information management audit and access solutions (CIMAS), a server based application with web and mobile interfaces that provide inspection capability through to scheduling and compliance reporting.  Allowing monitoring of service delivery, compliance to risk management procedures, performance management, field surveys information capture as well as many other features.  Web and mobile modules are accessible via secure login allowing user including your clients to manage and access “Real Time’ results anywhere at any time.

Case Studies

Changing Directions were recently engaged by the Hong Kong Jockey Club to review the cleaning practices across their facilities, measure the standards and identify where improvements could be made to achieve industry best practice.

Read more about this and other award winning projects we've worked on.

News

April 2009 - Changing Directions engaged by the University of Queensland to assist with their evaluation of service standards.

March 2009 - Changing Directions engaged by the City of Belmont to assist with their tender document review and upgrade.

March 2009 - Changing Directions engaged by the John Tonkin Water Corporation to assist with the tender process and contractor selection for the cleaning of their facilities across the Perth Metropolitan Area.

November 2008 – Changing Directions invited by IFMA Hong Kong to present a talk to members on “Exceeding Customer Expectations”.

November 2008 - Managing Director of Changing Directions, John Clohessy appointed by the Executive Committee of BSCAA Victoria to represent them on the Education Departments Schools Panel.