Brief Profile

2012 - Changing Directions engaged by St Vincent De Paul society to review contract management processes.

2011 - Changing Directions engaged by Sunshine Coast Regional Council to review contract management processes.

2011 - Changing Directions Managing Director presents 2 sessions at the National Local Government & Public Sector Conference in November in Melbourne

Session 1 - CONTRACT PERFORMANCE MANAGEMENT

• Implementing performance management into contracts and managing compliance
• How to put in place the criteria to identify fully compliant service providers who can deliver consistently high performance and value for money outcomes
• How you can demonstrate that you are effectively managing your contractors
• Creating transparency in your processes through effective performance management tools

Session 2 - SO WHAT IS GREEN CLEANING?

• What exactly does green cleaning entail?
• A consistently applied, universal definition of green largely remains elusive presenting quite a challenge for facility management professionals who are committed to implementing a comprehensive and effective program.
• A comprehensive green cleaning program should encompass not only environmental considerations, but also social and economic considerations as well
• When considering the implementation of a green cleaning program, a facility should understand that for a cleaning program to be green, environmentally preferable, or sustainable, it is necessary to ensure that the facility is in a condition that is conducive to the health of its occupants, which, in turn, demands that it be cleaned effectively

2011 - Changing Directions engaged by Australian National University to assist with tender documentation for their combined cleaning and waste management contracts.

2011 - Changing Directions engaged by the City of Glen Eira to assist with the implementation of Contract Performance Management processes across all Council managed facilities.

2011 - Changing Directions Managing Director to present at IHHC National Seminars in May 2011

2011 - Changing Directions Managing Director Presents at Clean Scene Trade show in April 2011

2011 - Changing Directions Managing Director invited to sit on the steering Committee of Cleaning Hygiene Council of Australia (CHCA)

2011 - Changing Directions engaged by Edith Cowan University to assist with the evaluation of tender submissions

2011 - Changing Directions engaged by Australian Institute of Sport to assist with the evaluation of tender submissions

2010 - Changing Directions Managing Director invited to sit on the steering Committee of the Swinburne College Safety Video for the cleaning program

2010 - Changing Directions engaged by Wyndham City Council to provide external auditing and project management support for their cleaning service

2010 - Changing Directions engaged by Water Corporation Western Australia to project manage their cleaning services to all their facilities across the metropolitan area

2010 - Changing Directions engaged by South Melbourne Markets to assist with their tender documentation to incorporate Performance Management and measurable compliance Processes for their cleaning contracts

2010 - Changing Directions engaged by Programmed Facilities Management (PFM) to assess the tender responses for Justice Department of Western Australia cleaning portfolio

2010 - Changing Directions engaged by Gold Coast City Council to assist with development of specification and the incorporation of performance measures for their cleaning contracts

2010 - Changing Directions engaged by Edith Cowan University to assist with tender documentation for their combined cleaning and waste management contracts

2010 - Changing Directions engaged by Building Service Contractor Association of Victoria (BSCAA Vic) to provide Secretariat Services to the association

2010 - Changing Directions engaged by Belmont City Council to assist with tender documentation for the mechanical services contract this included the implementation of web based performance processes

2010 - Changing Directions engaged by Australian Institute of Sport to assist upgrade their tender documentation to incorporate of Performance Management and measurable compliance Processes for their cleaning contracts

2009 - Changing Directions engaged by University of Queensland to assess the delivery standards for their cleaning services across all campuses and provide recommendations for service improvement

2009 - Changing Directions engaged by International House Melbourne University to assist with the development of documentation for the cleaning of their accommodation and function facilities

2009 - Changing Directions engaged by Flinders University to provide external auditing and project management support for their cleaning service

2009 – Changing Directions engaged by Curtin University to assist with the tender process and contractor selection for their cleaning contract.

2009 - Changing Directions engaged by City of Whittlesea City to assist contract documentation

2009 - Changing Directions auditors engaged by University of WA to provide external auditing of their cleaning services across all campuses

2008 - Changing Directions engaged by Melbourne Theatre Company to assist with tender documentation for their cleaning contract

2008 - Changing Directions engaged by Hong Kong Jockey Club to assess the delivery standards for their cleaning services across all facilities and provide recommendations for service improvement

2008 - Changing Directions engaged by Belmont City Council to provide external auditing of their cleaning services

2008 - Changing Directions engaged by Belmont City Council to assist with tender documentation for their cleaning services contract this included the implementation of web based performance processes

2008 - Changing Directions engaged by AMP Melbourne to evaluate tenant compliance and assist with document preparation to meet licensing compliance

2008 - Changing Directions contract renewed by CSBP Kwinana to provide external auditing of their cleaning services

2007 - Changing Directions engaged by University of Queensland to assess the delivery standards of their cleaning services and provide recommendations for service improvement

2007 - Changing Directions engaged by Town of Cambridge to assess the delivery standards for their cleaning services across all facilities and provide recommendations for service improvement

2007 - Changing Directions engaged by South Melbourne Markets to evaluate hygiene standards of food stalls

2007 - Changing Directions engaged by Exxon Mobil to assess tender submissions for their cleaning services

2007 - Changing Directions engaged by Edith Cowan University to provide external auditing of their cleaning services

2007 - Changing Directions engaged by CBRE QV1 WA to assist with the tender process and contractor selection Expert advice

2007 - Changing Directions engaged by Belmont City Council to assess delivery standards for their cleaning services across all their buildings and provide recommendations for service improvement

2007 - Changing Directions engaged by Airport Corporation of WA to assist with the tender process and contractor selection

2006 - Changing Directions engaged by Dept of Culture and Arts to assist with development of specification for their cleaning contracts for the Perth Museum and the Maritime Museum Fremantle

2006 - Changing Directions engaged by Baulderstone FM to assist with the preparation of tender response documentation