Changing Directions is a management consulting firm that provides strategic process and performance management services to Corporate Clients and Government Organisations on how to enhance performance and profitability.

 

 

Changing Directions were recently engaged by the Hong Kong Jockey Club to review the cleaning practices across their facilities, measure the standards and identify where improvements could be made to achieve industry best practice.

Read more about this and other award winning projects we've worked on.

 

Changing Directions have been assisting clients measure and monitor their productivity and workplace performance for over 10 years.

The consistent questions we encounter are,

• Why can’t I get the contractors to perform anywhere near the contract expectation?
• How do we ensure the contractor we choose is capable of delivering the service we require?
• How can we improve our standards?
• How do we build performance management into our contracts/tender documents?
• Can we create a balanced score card to measure contract performance?
• With tight economic times ahead how can we re-engineer our contract without sacrificing service standards?

 

 

 

 

 

February 2010 - Changing Directions engaged by Flinders University to provide external auditing and project management support for their cleaning service

February 2010 - Changing Directions engaged by the Australian Sports Commission to assist with identification of stakeholder needs and make recommendations to achieve consistent service outcomes.

January 2010 - Changing Directions engaged by University of Melbourne to provide external auditing of the cleaning service contractors across their city campuses.

December 2009 - Changing Directions engaged by Flinders University to provide external auditing and project management support for their cleaning service