Tracking performance can be difficult partly, this is because it can be a fairly complex undertaking - monitoring risks, generating reports and statistics, and managing the service delivery outcomes.

There is an increasing trend for organisations to look to external suppliers for the monitoring of performance and the determination of cost-effectiveness.

Changing Directions will independently carry out audits on your behalf to monitor the performance of both the service provider and the appointed manager against established key performance indicators with the outcomes being available in “Real Time”.

The team can then report through our web portal via our mobile reporting software or online via our contract management module, about any discrepancies between service delivery expectations and actual outcomes.